Department Store
 Case Study

By unlocking targeted card-linked offers with Dosh this department store retailer saw 44.7% of transactions come from new and 90+ day lapsed customers.

10X
Gross ROAS
77%
Increase in spend
44%
Lift in frequency
Using Dosh’s online-to-offline engagement platform, the brand launched a geo-targeted 5% cash back campaign throughout the month of October with a 10% flash promotion the weekend of October 6th. To measure campaign performance Dosh compared the transaction behavior against a control group. To combat these changes our partner launched a card-linked program to attract lapsed and new customers through Dosh while reframing the value for in-store shopping.
CHALLENGE
GOAL
Achieve lift in total in-store spend, frequency, and attract new customers.
SOLUTION
Using Dosh’s online-to-offline engagement platform, the brand launched a geo-targeted 5% cash back campaign throughout the month of October with a 10% flash promotion the weekend of October 6th. A subset of Dosh consumers were not notified of the offer in order to measure performance against the control group. With a $150,000 campaign budget Dosh promoted the retailer for the entire duration of the campaign using geo-targeting through email, social, and push notifications.

Impact

Using Dosh, the brand generated over $1.4M in transaction revenue providing a 10X return on ad spend. The retailer was primarily looking to attract new customers, specifically those who hadn’t transacted in-store in over 90 days. Customers that haven’t shopped from this department store retailer in 90+ days represent 44.7% of sales. Lapsed customers who haven’t shopped there in 60+ days represent 58.5% of sales.

Customers using Dosh spent 77% more and returned 44% more often

These results are consistent with data from a recent Dosh report, which showed that over a third of consumers would switch their shopping behavior to a brand on Dosh versus a brand not associated with Dosh.

Ready to learn more?

Find out how you can leverage the most powerful engagement platform guaranteed to exceed your marketing goals.

Thank you!
You're on your way to a smarter path for driving purchases. Someone from Dosh will be in touch with you soon.
Oops! Something went wrong while submitting the form. Please try again.