Nationwide Convenience Store
 Case Study

By unlocking targeted card-linked offers this nationwide convenience store saw a 54.8% lift in daily spend with consumers on Dosh.

29X
Gross ROAS
$5.7M
Transaction Revenue
54.8%
Lift in daily spend During campaign
Over the last few years convenience stores have been faced with looming challenges as they compete with subscription programs and time-saving delivery services. One of these threats comes from grocery delivery services, which are now in almost every major metropolitan market and make driving to the convenience store for last-minute pick-ups less appealing for consumers. To combat these changes our partner used card-linked offers through Dosh to reframe the value of the in-store shopping experience for consumers.
CHALLENGE
GOAL
Achieve lift in total in-store spend, frequency, and attract new customers.
SOLUTION
Using Dosh’s online-to-offline engagement platform, the brand launched a nationwide 5% cash back campaign at the beginning of October for seven days before dropping the cash back amount to 2%. A small-subset of locations were not card-linked activated to measure performance against a hold out group. With a $225,000 budget the campaign was promoted through Dosh’s omnichannel platform from October 1st to November 4th.

Impact

Using Dosh, the brand generated over $5.7M in transaction revenue with a 29X return on ad spend. Over the first week of the campaign the 5% offer drove a 54.8% lift in total daily spend by Dosh users. When the offer dropped to 2% cash back the following week Dosh users daily spend still carried 30.2% higher than before the campaign launched.

These results are consistent with data from a recent Dosh report, which showed that over a third of consumers would switch shopping behavior to a brand on Dosh versus a brand not associated with Dosh.

Customers that haven’t shopped from this convenience brand in 90+ days represent 28.7% of sales

When it came to the average order value (AOV) the brand saw that Dosh users increased their spend by 23.7% in the first week which carried over to a 9.1% lift when the campaign dropped to 2% cash back the following week. This indicated a correlation between AOV and cash back amount. In fact, Dosh found that 83% of consumers feel cash back is the most effective mechanism to drive loyalty in shopping behavior.

The campaign put $130,118 in gross cash back in consumers’ pockets creating a ‘surprise and delight’ experience and augmenting an instant feeling of being rewarded for their purchase behavior.

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