The 2021 Dining Report & Livecast

Find out what 20,000 consumers are saying about restaurants today, and how restaurant executives are pivoting to maximize those insights.

Get the 2021 Dining Report & Watch the Livecast

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Dosh & FastCasual have collaborated to create The 2021 Dining Report — helping brands drive greater KPI’s with exclusive insights into what’s working, what’s not, and what’s next for the restaurant industry in 2021. People are already in a new normal, and restaurants should expect to join them — and stay there.

What the Report Reveals:
  • What consumers are experiencing in the wake of the pandemic, now a year later, and how restaurant operators are coping with the ever-changing dining ecosystem
  • Exclusive insights drawn from both the FastCasual restaurant operator and Dosh consumer dining surveys
  • Does delivery deliver? Yes. And no. Delivery services may get a bad rap, but different demographics and diner segments have different views on the power of delivery during the pandemic
  • Without digital solutions, the restaurant industry would have faced even greater challenges. What were the solutions that helped restaurants survive, and prosper, during these challenging times — and are they still relevant now?

About the Livecast

See The 2021 Dining Report Livecast, featuring panelists Hoyt Jones from Jersey Mike’s, Nevielle Panthaky from Chipotle Mexican Grill and Rob Kenny from Dosh - and hosted by FastCasual’s Cherryh Cansler.
Dosh and FastCasual are proud to have collaborated on creating the definitive view on dining trends in America. Since late February, exclusive dining data has been collected from thousands of Dosh users as well as restaurant executives in order to determine what’s working, what’s not, and what’s next for the industry, culminating this is informative roundtable livecast.”
Hosted by
Cherryh Cansler
VP of Editorial for Networld Media Group & Managing Editor of
Before joining Networld Media Group as VP of Editorial, where she oversees Networld Media Group's 10 B2B publications, Cherryh Cansler served as Content Specialist at Barkley ad agency in Kansas City. Throughout her 17-year career as a journalist, she's written about a variety of topics, ranging from the restaurant industry and technology to health and fitness. Her byline has appeared in a number of newspapers, magazines and websites, including Forbes, The Kansas City Star and American Fitness magazine. She also serves as the managing editor for
Nevielle Panthaky
Vice President of Culinary, Chipotle Mexican Grill
Nevielle Panthaky is Vice President of Culinary for Chipotle Mexican Grill. He is responsible for leading the culinary team and driving menu innovation at the Company. Nevielle brings a lifelong understanding, appreciation and passion for sustainable culinary to the iconic fast casual brand.
Rob Kenny
Director of Restaurant Partnerships, Dosh
Rob Kenny is Director of Restaurant Partnerships at Dosh. Through his more than 20 year marketing career, he rose through the ranks at McDonald’s and then built the QSR business at RetailMeNot before landing his current role at Dosh.
Hoyt Jones
President, Jersey Mike’s Franchise Systems, Inc.
Hoyt Jones is President of Jersey Mike’s Franchise Systems, Inc., a sub sandwich franchise with more than 2,500 locations open and under development nationwide. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic fresh sliced/fresh grilled subs on fresh baked bread – the same recipe it started with 65 years ago. Hoyt joined Jersey Mike’s in 2007 when the company had fewer than 400 locations. Today it is ranked #7 on Entrepreneur’s 2021 Franchise 500.